Further to our recent
updates regarding Covid-19, we are writing to advise you on changes we have reluctantly
had to make.
understand that everyone is worried about Covid-19 and our number one priority
is the health of our customers, our staff and our contractors.
Persimmon takes our
customer care responsibilities extremely seriously. However, following the
announcement made last night by our Prime Minister Boris Johnson and with advice
from the Government, Persimmon is now unable to progress non-essential
maintenance works. With immediate
effect, we are moving to emergency customer care appointments only.
We would like to
apologise for any inconvenience that this causes for appointments that are
Examples of emergency
If you have one of
these emergencies during normal working hours, please contact your regional
office as normal. Outside of working hours, please call the emergency helpline.
All numbers can be
found here https://www.persimmonhomes.com/emergency
It is our intention to
return to full customer care support as soon as is physically possible. Please
be assured that this short-term measure does not affect your two-year warranty
in any way.
Thank you for your
support. We recognise that this action will unfortunately cause some
inconvenience in the next few weeks. However, we are sure you understand the
reasons behind the change.
We look forward to happier
and healthier times ahead when we can return to offering full customer care
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Images shown are for illustrative purposes only. Elevations and treatments may vary.
The prices shown are correct at the time of being published but are subject to change without prior notice, please contact our Marketing Suite for accurate price information.
Site layouts are intended for illustrative purposes only, and may be subject to change, for example, in response to market demand, ground conditions or technical and planning reasons. Trees, planting and public open space shown are indicative, actual numbers and positions may vary. Site plans does not form any part of a warranty or contract. Further information is available from a site sales advisor.
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For full details on the HM Government-backed Help to Buy: Equity Loan scheme please visit www.helptobuy.gov.uk.
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