The Persimmon Pledge
Our pledge before you move...
From the moment you reserve your new Persimmon home, we pledge to make the experience enjoyable and informative each step of the way. We aim to take care of you, not just when you are buying but also after you have moved into your new home. All of our staff are trained and encouraged to provide a high level of customer service and to deliver our comprehensive pre-move and after-sales pledge to our customers.
At pre-reservation stage you will be shown details of the appearance and location of your chosen new home together with all relevant surrounding information.
The reservation agreement will set out the key terms of your home purchase, including the reservation period, purchase price and other very important information.
Upon reservation you will receive a copy of your Masterfile, which has been produced to assist you through the different stages of your purchase and for you to use as a reference after you have moved into your new home.
Points of contact
We will inform you of the main points of contact who can assist you with information both during and after you have moved into your new home.
Our sales team are fully trained to offer you expert guidance and practical assistance throughout the buying process. We will regularly communicate with you to keep you informed of the progress of your new home and our sales advisors will respond quickly and efficiently to any queries you may have.
We are a national house builder with a local approach to building your new home.
We will provide you with the specification appropriate to the locality of your selected new home and development and we will explain the choice of external materials used, for example your brick colour and roof tiles. You will be able to select certain elements of the fixtures and fittings encompassing the latest designs from leading manufacturers, subject to the stage of build of your chosen home. If you wish to further personalise your new home, an exciting range of options is available to purchase from our Finishing Touches scheme. Our experienced sales team is on hand to guide you through the choices available to you depending again on the stage of build.