Our standard construction processes and quality checks ensure that all our sites follow the same approach, enabling us to deliver good quality homes consistently. Over a third of the homes we build use our Space4 modern method of construction, which delivers substantial benefits to homeowners as well as the environment.
We are also pleased to report that seven of our site managers were recognised in the NHBC’s Pride in the Job awards with six winning Quality Awards and one receiving a regional Seal of Excellence.
We provide our customers with a quality assured certificate and a National House Building Council (NHBC) or similar 10 year insurance warranty for their new home.
|Our Customers — Strategic Objectives|
|In 2017, we will:||2017 Actions and Measurement|
|Continue to improve the quality of customer interaction during and following the home buying process||Continue to improve the quality and frequency of customer communication|
|Continue to work with lending stakeholders to ensure customers know about, understand and can access mortgage products best suited to them||Continue to ensure customers understand the financing options available to them|
|Ensure we satisfy and exceed customer expectations throughout the home buying process||Continue to improve our customer experience as measured by our HBF customer satisfaction rating|