“Improving build quality and the service delivered to our customers were our top priorities throughout 2019. Our results reflect our focus on offering attractively priced new homes for all. The Group is in a strong position for the future supported by our talented teams, healthy forward sales, strong forward build and robust balance sheet.”
Persimmon is one of the UK's leading housebuilders, building over 15,000 new homes a year in approximately 350 attractive locations across England, Scotland and Wales. We build “homes for all” to help meet the UK’s housing need. We are committed to the highest standards of design, construction and service. During 2019 we took action to strengthen this commitment by putting customers before volume and by implementing our customer care improvement plan. Each of the Group’s 31 house building businesses is focused on delivering disciplined growth by meeting customer demand for well-designed homes of quality in locations where people wish to live and work. We concentrate on the basics of good house building; investing in high quality land; constructing good quality homes; delivering good customer care and working with local communities to deliver the infrastructure and new homes that support thriving places. The Persimmon team is proud to contribute to supporting sustainable communities in its local markets.
We take our corporate responsibilities very seriously and aim to integrate sustainability throughout our business which can also help us to improve operational and financial performance through innovation. For example, Brickworks, our brick manufacturing plant is helping to secure continuity of brick supply via a sustainable manufacturing process with a low carbon footprint. We have also invested in a new roof tile manufacturing plant which plans to commence deliveries to our sites in spring 2020. This will secure quality, cost and supply of this key material component.
As we continue to prioritise high standards of build quality we also continue to focus on delivering good levels of customer service throughout the home buying process, investing in our teams so they can provide high quality support for our customers. We continue to seek to innovate in supporting higher levels of customer service; our ultrafast FibreNest broadband service aims to ensure all our customers remain fully connected and well supported from moving in day onwards.
We continue to attract and invest in large numbers of trainees across the business to build the required platform of skills and expertise to support the further growth in the number of new homes built. The Group has invested in seven new house building businesses over the last five years to support the sustainable growth in new home construction that the country needs and which provides the opportunity for Persimmon staff to further develop their careers. I am greatly encouraged by the energy, imagination and dedication of the whole Persimmon team from which I draw a great deal of confidence for the future of the business.