Since 2019, we have introduced:
- Increased communication with every customer as part of a new two-year journey
- A mortgage retention scheme for customers – an industry first for a major housebuilder
- The Persimmon Way – an integral part of our customer care strategy which clearly defines an end-to-end build policy for all regional businesses
- Independent Quality Inspectors for every business
In addition to this, 2021 will see the launch of an innovative new customer portal, providing an online resource for every new customer.