We are looking to recruit a full time Customer Care Administrator to join our busy Customer Care department in our Leicester Office. Your main responsibilities will include providing an effective support network to the Customer Care team, responding to phone calls and emails from customers in accordance with our Company guidelines. You will also be required to ensure that all calls/emails are logged on the database, and raise jobs/tasks for the maintenance operatives and ensuring satisfactory completion from a customer and business perspective. Another main duty is issuing notice letters to the contractors and access letters to the homeowners, keeping customers updated as remedial work progresses and liaising with other departments when specialist queries or advice is required.
You will possess a proven track record in Customer Care/Service in a fast paced business environment. 5 x GCSE including Math’s and English.
The ability to remain focused and calm in pressurized situations. The ability to proactively problem solve using the resources to hand. Attention to detail in capturing and logging customers details. Excellent communication skills in dealing with customers. Excellent all round knowledge of MS office.
Competitive Salary, Pension, Life Assurance & Bonus
Offers of employment are subject to a satisfactory background check e.g. employment history and criminal record check. These background checks are job specific to certain vacancies within Persimmon.