Persimmon Homes Nottingham has a vacancy for a Customer Care Administrator to cover a period of maternity leave from the beginning of July 2019. The post will be based at our office in Mansfield where you will provide an effective support network to the Customer Care Team by responding to phone calls and emails from customers, ensuring all calls are logged on the database, raising jobs and tasks for the Maintenance Operatives, keeping customers updated as to remedial work progresses and liaising with other departments when required.
The successful candidate will have GCSE Maths and English. Experience in a customer administration role is preferable but training will be given to the right candidate.
The successful candidate will have the ability to; remain focused and calm in pressured situations and to proactively problem solve using the resources to hand. You will also possess attention to detail in capturing and logging customers details and excellent communication skills in dealing with customers. Excellent all round knowledge of MS office and knowledge of COINS is preferable. This is a challenging role in a very busy and fast paced environment.
Competitive Salary & Pension