Persimmon Homes East Midlands require an experienced Customer Care Co-ordinator to join our Customer Care Department working out of our Peterborough office. Reporting to the Customer Care Manager the main duties are (but not limited to):
Providing an effective support network to the Customer Care team.
Responding to phone calls and emails from customers in accordance with company guidelines.
Ensure that all calls/emails are logged on the database.
Raising jobs/tasks for the maintenance operatives and ensuring satisfactory completion from a customer and business perspective.
Issuing notice letters to the contractors and access letters to the homeowners.
Keeping customers updated as remedial work progresses.
Liaising with other departments when specialist queries or advice is required.
The successful candidate will possess a proven track record in Customer Care/Service in a fast paced business environment, preferably within the housing industry.
5 x GCSE including Maths and English (or equivalent).
The successful applicant will have the ability to remain focused and calm in pressured situations whilst possessing the ability to proactively problem solve using the resources to hand. Attention to detail in capturing and logging customers details is key whilst having excellent communication skills in dealing with customers. All round knowledge of MS office and knowledge of COINS would be advantageous.
Competitive Salary, Pension, Life Assurance & Bonus.
Offers of employment are subject to a satisfactory background check e.g. employment history and criminal record check. These background checks are job specific to certain vacancies within Persimmon.
Persimmon Homes East Midlands require an experienced Customer Care Maintenance Operative to work within occupied properties on our busy new...Apply For This Job