Persimmon Homes North East are recruiting for a Customer Care Co-ordinator to be based at the North East Regional office. Below are some of the duties the job role will involve:
• Addressing all incoming and outgoing customer telephone inquiries.
• Answering/Communicating/Coordinating sub-contractors.
• Logging/entering/ customer data via coins database.
• Arranging/Coordinating Sub-Contractors to carry out remedial repairs via Customer Service Inspectors (CSI) / Customer Service Manager (CSM).
• Viewing and assisting the CSM in reviewing the out of hours PCUK portal daily, maintaining portal information.
• Supporting the CSM / monitoring Customer Service Departmental reports and KPI information.
• Addressing all departmental incoming mail / email, logging in data base.
• Assisting with maintaining ‘Central Filing’.
• Working with/communicating with all internal/external departments (Construction, Sales, and Technical).
• Co-coordinating, CSI, confirming and arranging Customer Appointments.
• Supporting CSM and CSI with defect notification correspondence to sub-contractors. Assisting CSM with invoice processing.
• Supporting ordering materials via CSM / CSI.
• Assisting coordinating internal trade diary.
• Supporting the CSM with daily and weekly departmental tasks / NHBC communication.
Previous experience working within a house building environment would be an advantage. However full training will be provided.
The Successful candidate will have clear communication and writing skills, be organised and attentive, have good time management skills and patience.
Competitive Salary, Pension, Life Assurance & Bonus
Offers of employment are subject to a satisfactory background check e.g. employment history and criminal record check. These background checks are job specific to certain vacancies within Persimmon
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