Persimmon Homes West Wales has appointed a new customer care manager to further improve the house buying experience.
Persimmon Homes, has embarked on a period of rapid change and improvement of its customer care culture and operations.
The Persimmon Homes West Wales, based in Penllergaer, has hired experienced customer service professional Justin John to help set new standards.
Justin, 38, was regional training manager at Persimmon Homes since 2015 before being handed this new role.
“I wanted to get into a more operational role that allowed me have a larger effect on the service that we deliver our customers,” he explained.
“It was the right time for me because of the drive to focus on customer service right across the business.”
Persimmon has further demonstrated its commitment to improved service across West Wales by doubling its maintenance team from four staff to eight, and the number of people working on the customer services phone desk has also increased from four to six.
Justin, born and bred in Carmarthen, began his career in electrical retail, working with the likes of Carphone Warehouse and Dixons for 15 years before moving into HR.
He said: “I’ve always very much enjoyed fixing customers’ problems and helping to make a difference. I’m passionate about Persimmon Homes and delivering excellent customer service.”
“We can’t always give people exactly what they want and unfortunately we will sometimes get things wrong, but we are striving to give the best level of service and communication that we can and my team are all completely behind me with this challenge.”
When he’s not helping customers with their dream homes, Justin can often be found outdoors and at campsites across Wales as the Group Scout Leader with 5th Carmarthen Scouts helping to provide activities for nearly 80 Beavers, Cubs and Scouts.
Persimmon Homes is currently building right across West Wales, including in Rhos, Llanelli, Cross Hands and Narberth.
17 June 2019
Persimmon Homes puts employee mental health at the top of the agenda
Persimmon Homes is putting the mental health of its staff at the very top of its agenda by training 60 employees to become dedicated mental health first aiders.
11 June 2019
'Grand' funding for community playbus
A pre-school on wheels has been awarded a £1,000 funding boost thanks to Persimmon Homes Suffolk.
24 May 2019
Persimmon Homes supports children's charity
An East Anglian charity that supports children with additional needs, and their families, has been awarded £1,000 by Persimmon Homes.
07 May 2019
Books boost for local school
Hesketh Bank school is celebrating a £1,000 windfall towards its reading books scheme.
03 May 2019
Rhos children bury time capsule at building site
Children at a Swansea Valley school have buried a time capsule at a building site for future generations to unearth.
Search new homes by cities in the UK
Images shown are for illustrative purposes only. Elevations and treatments may vary.
The prices shown are correct at the time of being published but are subject to change without prior notice, please contact our Marketing Suite for accurate price information.
Site layouts are intended for illustrative purposes only, and may be subject to change, for example, in response to market demand, ground conditions or technical and planning reasons. Trees, planting and public open space shown are indicative, actual numbers and positions may vary. Site plans does not form any part of a warranty or contract. Further information is available from a site sales advisor.
The dimensions shown are approximate and the precise measurements may vary.
For full details on the HM Government-backed Help to Buy: Equity Loan scheme please visit www.helptobuy.gov.uk.
Every effort has been taken to ensure the information provided here is accurate however, particulars regarding local amenities and their distances are for general guidance only. Where schools and other educational facilities are mentioned they are intended to highlight their distance from the development and don’t represent a guarantee of admission or eligibility. Travel times and distances assume journeys are made by car. Times are likely to vary according to travel conditions and time of day.
Copyright 2019 Persimmon plc. All Rights Reserved.
Persimmon plc, Registered Office: Persimmon House, Fulford, York UK, YO19 4FE.
Registered in England No. 1818486