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Persimmon Pledge

We believe house buying should be straightforward and exciting, that’s why we created The Persimmon Pledge. Including our Persimmon warranty, we guarantee that you’ll receive exceptional customer service and communication before, during and after moving in.

Before you pick up the keys

From the moment you reserve your new Persimmon home, we pledge to make the experience enjoyable and informative each step of the way. All our employees are trained to provide a high level of customer service, and to deliver our comprehensive pre-move and after-sales pledge.

At the pre-reservation stage, you’ll be shown the location, plus, all the exciting and essential details of your chosen home.

Once you’re happy, the reservation agreement will set out the key terms of your home purchase. Including the reservation period, purchase price and other important information.

We’ll also inform you of your main points of contact – who will assist you with information during your reservation, your moving-in experience and beyond.

You’ll be kept informed of the progress of your new home regularly, and our sales advisors will also respond quickly and efficiently to any queries you may have.

When you reserve your home, you will receive a copy of your home’s Masterfile. This is a reference guide to assist you through the different stages of your purchase, and after you have moved in.

Your home will be built according to the most up-to-date and relevant planning and building regulations. And all stages of the construction of your home will be inspected by us.

On completion day, we will provide you with a quality-assured certificate for you to keep as part of your home Masterfile.

As a national housebuilder, we take a local approach to building new homes. This means we consider the development’s location, and will provide you with the local specifications and explain the choice of external materials, such as brick colour and roof tiles etc.

The adventure begins...

Got more questions about your new home?

Two construction workers in safety gear reviewing documents at a worksite office.

We always welcome you and your family to our developments, and depending on the build stage, allow you to view your home during construction. However, building sites can be dangerous places, therefore we ask that you make an appointment – to ensure your health and safety during the visit.

When visiting, please take the advice of our site teams at all times. And also refer to your home Masterfile for simple health and safety rules that will keep you and your family safe.

When your home is reserved, we’ll provide you with an estimated build completion date. You’ll also be kept informed of progress during construction, and should there be a delay for reasons outside of our control, for example, inclement weather, we will notify you of your revised build completion date.

Before completion, your sales advisor will give you the opportunity to inspect your new home. This inspection will normally take place nine days before completion.

Ahead of your move-in date, a member of our team will show you your new home and demonstrate the fixtures, systems and appliances. Ensuring that you are happy and familiar with how everything works.

After you pick up the keys

Between 7 to 28 days after completion, your site manager will meet you at your new home to complete your Post-occupation Inspection.

During the inspection, your site manager will review any issues that you have found since moving in and record these on our system. Your site team will then be in touch to ensure that these issues are commenced within 15 working days in line with the Persimmon Pledge.

While our sales office remains on the development, we hold an informal clinic every Monday dedicated to offering you extra help and assistance during and after the purchase of your new home.

Our clinic is open from 5.00pm to 6.00pm in our sales office, and members of the development team will be available to discuss any questions you may have.

Should you need assistance from our customer care team, we have dedicated time put aside so you can book an appointment at a time to suit you. These appointments are available between 7.30am and 7.00pm on weekdays and between 8.00am and 4.00pm on Saturdays.

And during normal office opening hours, you may use our dedicated customer care helpline.

In your first few days, after legally completing your purchase and moving into your new home, a member of our team will make contact with you to ensure that all is well.

Our customer hotline is available for you to call outside of working hours (and on bank holidays).

So that in the unlikely event of an emergency, such as a complete loss of electricity, gas, water or drainage to your new home, assistance is available – and you can reach them on 03330 156620.

A couple sat at the breakfast table laughing with their dog on a yellow chair

Couple walking with a baby stroller in a suburban neighborhood on a sunny day.

As one of the UK’s largest home builders we also believe it’s our responsibility to lead the way in adhering to strict industry guidelines and procedures, which is why we follow the New Homes Quality Code, and relevant construction standards.

You can find out more by downloading the Reservations Brochure.

Every new home also has a 2-year Persimmon Homes warranty, where we enforce any warranties provided by the manufacturers for fixtures and fittings in your home. Plus, our customer care department is on hand to offer you assistance.

Every Persimmon home comes with a 10-year New Homes warranty and insurance policy, the first two years of which are covered directly by Persimmon - where we also enforce any warranties provided by the manufacturers for fixtures and fittings in your home.

Comprehensive details can be found on the relevant warranty provider‘s website. And our customer care department is on hand to offer you assistance.

When you decide it is time to move on, you can use your £500 voucher towards buying a new Persimmon home.

We value your feedback

In accordance with Consumer Code for Home Builders, we adopt the industry standards of good practice, procedures and information. Should you have any comments on any aspect of our service, please do not hesitate to contact us through your regional office.