Slide Four
Customer Care
Improving customer service levels - continuing to put customers before volume and awarded 4 stars in the recent NHBC/HBF customer satisfaction survey
Sales
15,855 new homes sold in 2019
Housebuilder for all
c. 50% of our private legal completions in the six months to 30 June 2020 were to first time buyers
Housebuilder for all
Invested over £675m in local communities over the 18 months to 30 June 2020, including the delivery of 4,263 new homes to Housing Associations
Capital Return Plan
Interim dividend of 70p per share paid on 14 December 2020. Between 2012 - 2019 capital returns of £9.55 per share, or £2.97bn, have been paid to shareholders