There’s something truly special about buying a brand-new home. It’s the start of a new chapter, full of possibility. Whether it’s your first home or your next adventure, we’re here to make the journey as smooth, exciting and joy-filled as it should be. Here’s what you can expect from your buying journey, every step of the way...
If you’re buying your first house, all of the legal processes and terminology involved in the process will be brand new. At Persimmon, we demystify the process of buying, so if you need help understanding the role of solicitors, signing and exchanging contracts and what happens during completion, we’re here to help.
First few days
Getting your keys and moving in might seem like the last stage of buying, but we are here to support you beyond this to ensure you’re completely happy.
Around the fifth day after moving in, our site management team will get in touch to arrange a post-occupation inspection, where they’ll review any issues or answer any questions you may have. We appreciate you’ll be busy settling in, so we can arrange to carry out this meeting between day 7 and day 28 at your convenience.
After the first two months have passed and all your queries have been resolved, our customer care team will take care of you for the rest of your two-year warranty. A personal customer care coordinator will call to introduce themselves and will act as your point of contact for any further issues.
We’re committed to ensuring you receive outstanding customer service at every stage of your buying journey, backed by our Persimmon Pledge. Our dedicated customer care team will always be on hand to help, but you can find answers to many common questions about your housebuying journey in our handy guides:
FAQs
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