You’ve got the keys, and you're now living in your new home. And in the first few weeks and months, we’ll be on hand to ensure everything lives up to your expectations – and surpasses our own.
A few days after legally completing your purchase and the excitement of moving day, a member of our team will contact you to ensure you're happy and well looked after. This is the perfect chance to ask any questions, so it’s worth spending time getting to know each room in your home.
Between 7 and 28 days after completion, your site manager will meet you at your new home to complete your post-occupation inspection.
During the inspection, your site manager will review any issues you have found since moving in and record these on our system. Your site team will then be in touch to ensure these issues are commenced within 15 working days, in line with the Persimmon Pledge.
After the first two months, and when our site team have resolved all your queries, our friendly customer care team will then look after you for the rest of your two-year warranty. You’ll also have access to your own customer care coordinator, who will call to introduce themselves.
If you have any other questions, just pop into the marketing suite between 5-6 pm and your site manager will be happy to chat with you.
Our customer hotline is available for you to call outside of working hours (and on bank holidays). So that in the unlikely event of an emergency, such as a complete loss of electricity, gas, water or drainage to your new home, assistance is available – and you can reach them on 03330 156620.
Every Persimmon home comes with a 10-year new homes warranty. Comprehensive details can be found on the relevant warranty provider‘s website.
Every new home also has a 2-year Persimmon Homes warranty, where we enforce any warranties provided by the manufacturers for fixtures and fittings in your home. And our customer care department is on hand to offer you assistance.
Should you need assistance from our customer care team, we have dedicated time put aside so you can book an appointment at a time to suit you. These appointments are available between 7.30am and 7.00pm on weekdays, and between 8.00am and 4.00pm on Saturdays.
During normal office opening hours, you may use our dedicated customer care helpline.
You can read more about how we support you every step of the way in our Persimmon Pledge.
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