New Homes Quality Code

We believe it’s our responsibility to lead the way in following strict industry guidelines and procedures, which is why we follow the New Homes Quality Code and relevant construction standards.


We’re committed to the New Homes Quality Code, which sets best practice for house builders. The Code covers:

  • Marketing of new homes
  • Selling of new homes
  • Customer service after you’ve moved into your new home
  • Easy access to the New Homes Ombudsman Service (see below).

The Code doesn’t affect your legal rights as a Buyer. For example, claims may still be pursued through the Civil Courts.

The New Homes Ombudsman Service

The New Homes Ombudsman Service provides an Independent Dispute Resolution Scheme for properties covered by the New Homes Quality Code - your Sales Advisor will let you know if your reservation is covered by the Code. It is a free and independent service that investigates unresolved issues that arise within two years from reservation or legal completion. Before reporting an issue to the Ombudsman, you must follow the Persimmon Homes complaints procedure.

For more information about the New Homes Ombudsman Service and guidance on their online complaints portal please visit their website:



Construction standards

All our new homes comply with the standards that have been set for the UK building industry through the following:

  • UK Building Regulations New Homes Quality Code (see above)
  • Home Warranty Bodies
  • Manufacturer’s and Suppliers’ Performance and Installation Standards.

Consumer code

If you reserved your home before 5th March 2024 you will be covered by the Consumer Code


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Supporting your communities

At Persimmon we're proud to support our local communities. Our Community Champions programme was established in 2015 and has already donated more than £3 million to over 3,500 good causes across Great Britain. We also have a programme of community events taking place as part of our partnership with Team GB for the 2024 Paris Olympics, along with other great initiatives. 


Community Champions logo

Our hugely successful Community Champions programme has already donated more than £1 million to good causes in England, Wales and Scotland. Whilst the programme is running, each of our regional offices makes a donation of up to £6,000 every quarter to local organisations.

Persimmon Homes official partner with Team GB

We're proud to be one of Team GB's official partners for Paris 2024. In the lead up to the Olympics we'll be posting lots of exciting content in partnership with Team GB, from athlete appearances to competitions and challenges.

Showcase your style

Why not share your own photos on Instagram using #lovemypersimmonhome for a chance to win a £100 iKEA voucher. Visit our Facebook page for terms and conditions.