Our Customers

Building 5-star homes our customers love and happily live in for many years is at the heart of our entire business. Here's a look at some of our reviews, and what you can expect as a Persimmon customer.

Young couple showing off their new puppy

Delivering 5-star customer satisfaction

We're proud to have 5-star status, as awarded by the Home Builder's Federation in the National New Homes Customer Satisfaction Survey.

This means that more than 9 out of 10 Persimmon Homes customers would recommend us to a friend, based on their exceptional experience of our quality and customer service, from reservation all the way through to aftercare.

Customer reviews

Whether you're buying your first home, looking for more space for your family or just need a new place to suit your needs, we're committed to helping you find that perfect property and delivering a 5-star experience along the way.

We've spoken to some of our inspiring customers about their experiences of buying a Persimmon home.

Read our customer stories

Smiling Persimmon sales advisor sitting at a desk

How we support your customer journey

Excellent communication with every customer as part of their two-year journey.
The Persimmon Way – an integral part of our customer care strategy which clearly defines an end-to-end build policy for all regional businesses.
Independent Quality Inspectors for every business.

Our Trustpilot reviews speak for themselves

We're rated Excellent on Trustpilot, with a 4.5 star-rating - another sign of our dedication to providing high-quality homes and service to our customers. Take a look at some of our reviews below.

Builders looking at paperwork in hi-vis vests and hard hats

Persimmon Pledge

Right from the outset, we pledge to support our customers fully and work in partnership with them to make their dreams of homeownership a wonderful reality. That's why we put the Persimmon Pledge in place.

New Homes Quality Code and Ombudsman

We're committed to the New Homes Quality Code, which sets best practice for house builders. Owners of properties covered by the Code can also use the New Homes Ombudsman Service, a free and independent service that investigates unresolved issues that arise within two years from reservation or legal completion.

If you bought your home prior to 5th March 2024, you will also be covered by the Consumer Code for Home Builders.

Click here for more information about the NHQC, NHOS and the Consumer Code

Related pages you might like

Supporting your communities

At Persimmon we're proud to support our local communities. Our Community Champions programme was established in 2015 and has already donated more than £3 million to over 3,500 good causes across Great Britain. We also run a range of community events as part of our ongoing partnership with Team GB, along with other great initiatives.