Our Customers

Building homes our customers love and happily live in for many years is at the heart of our entire business.

Customer Care is fully embedded into our ethos, with our 5 star HBF customer satisfaction ratings reflecting the hard work and effort that our colleagues put in every day. Our work continues to ensure every customer has an excellent experience of engaging with our business.

How we support your customer journey 

  • Excellent communication with every customer as part of their two-year journey.
  • The Persimmon Way – an integral part of our customer care strategy which clearly defines an end-to-end build policy for all regional businesses.
  • Independent Quality Inspectors for every business.

Persimmon Pledge 

Right from the outset, we pledge to support our customers fully and work in partnership with them to make their dreams of homeownership a wonderful reality. You can read more about our Persimmon Pledge

If you need to get in touch

We’re committed to delivering the highest standards of customer service across all stages of the home-buying process. However, we understand that customers may need to get in touch if there’s a problem. Find out more about our Complaints Procedure

Helpful videos for new homeowners

Buying a new home is an exciting time, but you'll also have lots of questions. We've put together a handy selection of 'how-to' videos to help you get to know your new home.

New Homes Quality Code

We’re committed to the New Homes Quality Code, which sets best practice for house builders. The Code covers:

  • Marketing of new homes
  • Selling of new homes
  • Customer service after you’ve moved into your new home
  • Easy access to the New Homes Ombudsman Service (see below).

The Code doesn’t affect your legal rights as a Buyer. For example, claims may still be pursued through the Civil Courts.

The New Homes Ombudsman Service

The New Homes Ombudsman Service provides an Independent Dispute Resolution Scheme for properties covered by the New Homes Quality Code - your Sales Advisor will let you know if your reservation is covered by the Code. It is a free and independent service that investigates unresolved issues that arise within two years from reservation or legal completion. Before reporting an issue to the Ombudsman, you must follow the Persimmon Homes complaints procedure.

For more information about the New Homes Ombudsman Service and guidance on their online complaints portal please visit their website: www.nhos.org.uk

The Consumer Code

If you bought your home prior to 5th March 2024, you will be covered by the Consumer Code for Home Builders.

Specifically developed by the home-building industry, this Code makes the home-buying process fairer and more transparent for purchasers. How? By ensuring buyers know what levels of service to expect and are kept fully informed about their purchase and their consumer rights before, during and after they move in.

How does the Code help?

  • Ensures you’re treated fairly at all times
  • Tells you what service levels to expect
  • Gives you reliable information to aid decision-making
  • Provides a speedy, low-cost dispute resolution scheme

The Code applies to all homebuyers who have signed a reservation agreement for a new (or newly converted) home on or after the 1st April 2017 that has been built by a home builder registered with one of the home warranty bodies.

Finishing Touches

Create a look that's as individual as you are. Add the finishing touches to your Persimmon home.

Supporting your communities

At Persimmon we're proud to support our local communities. Our Community Champions programme was established in 2015 and has already donated more than £3 million to over 3,500 good causes across Great Britain. We also have a programme of community events taking place as part of our partnership with Team GB for the 2024 Paris Olympics, along with other great initiatives. 


Community Champions logo

Our hugely successful Community Champions programme has already donated more than £1 million to good causes in England, Wales and Scotland. Whilst the programme is running, each of our regional offices makes a donation of up to £6,000 every quarter to local organisations.

Persimmon Homes official partner with Team GB

We're proud to be one of Team GB's official partners for Paris 2024. In the lead up to the Olympics we'll be posting lots of exciting content in partnership with Team GB, from athlete appearances to competitions and challenges.

Showcase your style

Why not share your own photos on Instagram using #lovemypersimmonhome for a chance to win a £100 iKEA voucher. Visit our Facebook page for terms and conditions.