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Our Customers

Our Customers


Building homes that our customers love and happily live in for many years is at the very heart of our entire business.

Customer Care is fully embedded into our business strategy, with growing HBF customer satisfaction ratings reflecting the hard work and effort that our colleagues put in every day. Our work continues to ensure every customer has an excellent experience of engaging with our business.

Since 2019, we have introduced:

  • Increased communication with every customer as part of a new two-year journey
  • A mortgage retention scheme for customers – an industry first for a major housebuilder
  • The Persimmon Way – an integral part of our customer care strategy which clearly defines an end-to-end build policy for all regional businesses
  • Independent Quality Inspectors for every business

In addition to this, 2021 will see the launch of an innovative new customer portal, providing an online resource for every new customer.

Persimmon Pledge 

Right from the outset, we pledge to support our customers fully and work in partnership with them to make their dreams of home ownership a wonderful reality. You can read more about our Persimmon Pledge HERE

Our Complaints Procedure

We’re committed to delivering the highest standards of customer service across all stages of the home-buying process. However, we understand that customers may need to get in touch if there’s a problem. Find out more about our Complaints Procedure HERE

Helpful videos for new home owners

Buying a new home is an exciting time, but you'll also have lots of questions. We've put together a handy selection of 'how-to' videos to help you get to know your new home.

Find your new home

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Images shown are for illustrative purposes only. Elevations and treatments may vary.

The prices shown are correct at the time of being published but are subject to change without prior notice, please contact our Marketing Suite for accurate price information.

Site layouts are intended for illustrative purposes only, and may be subject to change, for example, in response to market demand, ground conditions or technical and planning reasons. Trees, planting and public open space shown are indicative, actual numbers and positions may vary. Site plans does not form any part of a warranty or contract. Further information is available from a site sales advisor.

The dimensions shown are approximate and the precise measurements may vary.

For full details on the HM Government-backed Help to Buy: Equity Loan scheme please visit www.helptobuy.gov.uk.

Every effort has been taken to ensure the information provided here is accurate however, particulars regarding local amenities and their distances are for general guidance only. Where schools and other educational facilities are mentioned they are intended to highlight their distance from the development and don’t represent a guarantee of admission or eligibility. Travel times and distances assume journeys are made by car. Times are likely to vary according to travel conditions and time of day.

Copyright 2020 Persimmon plc. All Rights Reserved.
Persimmon plc, Registered Office: Persimmon House, Fulford, York UK, YO19 4FE.
Registered in England No. 1818486

Find out more about our range of schemes to help you buy