Persimmon highlights peace of mind benefits during New Homes Week

As part of New Homes Week (2 to 8 February), Persimmon is emphasising the peace of mind that comes with buying a brand-new home, which includes a comprehensive 10-year warranty, 2-year builder guarantee, and excellent customer care that provides homeowners with complete peace of mind.

Unlike older homes, every element in a new build is brand new and protected by robust warranties and guarantees – protecting homebuyers from hidden horrible histories and outdated systems that can lead to complications and additional bills once you’ve picked up the keys.

Natalie Mills, Group Customer Care Director at Persimmon, said:

“Buying a new home should be an exciting milestone, not a cause for concern. At Persimmon, we give our customers added peace of mind through high-quality build standards, a comprehensive 10-year warranty and a clear customer care process that supports customers every step of the way. Our focus is on making sure customers can settle into their new home with confidence, knowing they are supported not just at move-in, but in the years that follow.”

The home building industry is committed to delivering high levels of quality and service to its customers. This commitment is underpinned by a robust consumer code to support homeowners after they have purchased, providing additional peace of mind before and after they buy. This is another layer of protection not available to purchasers of older homes.

Persimmon offers home buyers extra reassurance with its customer care process, which is guided by the Persimmon Pledge, a commitment that underpins the company’s approach to making every move as simple and enjoyable as possible. The Pledge sets out clear standards of service, ensuring customers are supported from their first visit to the sales office, through to moving into their new home and during the settling-in period that follows.

Watch Persimmon homeowner Sean’s story to discover why he has chosen Persimmon time and time again.