Persimmon celebrates New Homes Week with industry-leading standards

To mark Day 3 of New Homes Week (NHW), Persimmon is highlighting the powerful combination of excellent customer satisfaction, exceptional quality standards and consumer protections that come with buying a brand new home by showcasing The Persimmon Way – its promise to deliver quality homes with care and confidence.   

94% of new build buyers would recommend their builder to friends or family, according to the latest National New Homes Customer Satisfaction Survey, with over 90% of homeowners satisfied with the quality of their home.

Each year, the independent report collates survey results from new homes customers, with Five Stars awarded only when 90% or more of customers state that they would ‘recommend their builder to a friend’. Five Star status recognises excellent customer service and build quality across the entire home buying process.

Andy Fuller, Group Construction Director at Persimmon, said:

“At Persimmon Homes, we’re proud to build homes the right way. Through The Persimmon Way, we’re committed to high standards of quality, safety, and customer care at every stage of the journey. Our approach is underpinned by comprehensive checking systems and robust internal auditing, backed by a comprehensive warranty, and protected by the New Homes Ombudsman service, giving customers confidence that they’re making a secure investment in their future.”

Designed to stand the test of time, Persimmon homes are subject to rigorous quality checks throughout construction, from the earliest stages through to completion. All new homes benefit from a 10-year warranty, offering reassurance long after moving day. Our commitment to build quality and after-sales care is reflected in consistently strong customer satisfaction results, including a 5-star HBF rating and an ‘Excellent’ Trustpilot score (as of 12/1/25).

Let Persimmon take you through The Persimmon Way in the video, ‘Building Quality Homes.’