Our Midlands team has strengthened its customer care function, with the appointment of Sara James to Head of Customer Care.

As part of the Northampton-based team, Sara will be responsible for providing overall leadership to the Customer Care team, ensuring service is provided within company guidelines to maximise customer satisfaction and maintain a positive company reputation.

Before joining Persimmon, Sara held the role of Operations Manager at Simplify where she supervised a department of Conveyancing teams, emphasising customer service and operational management to drive results. Prior to that, Sara held management positions across various teams, prioritising results-driven approaches.

Commenting on her new role, Sara said:

“I am thrilled to start my new position as Head of Customer Care with Persimmon Homes, a renowned 5* builder that shares my passion for customer focus. It’s a fantastic opportunity to lead a dedicated team towards service excellence and implement strategies to enhance the customer experience.

“Purchasing a new home marks a significant milestone in people’s lives and an opportunity to make a meaningful difference, I am looking forward to making a positive impact to the customer journey.”

Zac Hurst, Managing Director at Persimmon Homes Midlands, said:

“We’re delighted to be strengthening our customer care team by welcoming Sara to Persimmon. Her skills and experience will be a real asset to the Midlands team and the business more generally.

“Providing homes of outstanding quality is integral to what we do at Persimmon, and having Sara on board will help to ensure that we continue to deliver the highest standards of service for our customers.”