Persimmon Homes

East Scotland appoints new Head of Customer Care

15 February 2023

East Scotland has strengthened its customer service operation with the appointment of a new Head of Customer Care.

Lisa Riley joins Persimmon from Robertson Homes, where she was Head of Customer Care, having spent five years with the firm. She brings with her a track record of managing high performing customer care teams, with more than ten years of customer service experience.

Lisa will provide overall leadership to the Customer Care team in East Scotland, ensuring the business continues to prioritise outstanding quality and service for our customers.  

Commenting on her appointment, Lisa said:

“I’m delighted to join the Persimmon East Scotland team and I’m looking forward to playing my part in ensuring quality and customer service remain at the heart of that we do.

“Buying a new home is a huge commitment, which makes it vital that we provide our customers with excellent service from the point they choose their new home to their moving-in day and beyond.

“Our five star HBF rating is a reflection of the progress Persimmon has made in recent years and I’ve no doubt our developments will continue to deliver real benefits for customers and communities across East Scotland.”

East Scotland Managing Director, Neil Parry, said:

“Lisa’s skills and experience will be a real asset to Persimmon and I’m delighted to welcome her to the East Scotland team.

“Providing an outstanding customer experience is central to our business and this appointment will strengthen our Customer Care team, ensuring we continue to deliver the highest standards for all our home-buyers.”

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At Persimmon we're proud to support our local communities. Our Community Champions programme was established in 2015 and has already donated more than £3 million to over 3,500 good causes across Great Britain. We also have a programme of community events taking place as part of our partnership with Team GB for the 2024 Paris Olympics, along with other great initiatives. 


Our hugely successful Community Champions programme has already donated more than £1 million to good causes in England, Wales and Scotland. Whilst the programme is running, each of our regional offices makes a donation of up to £6,000 every quarter to local organisations.

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