Persimmon Homes

North Scotland strengthens customer care team

18 April 2023

North Scotland region has bolstered its customer service operation with the appointment of a new Customer Care Office Manager.

Gillian Hewitt joins from the West Scotland region, where she has spent the last 11 years, including eight years in Customer Care and three within construction delivery.

She brings with her a track record of managing high performing customer care teams, having amassed more than ten years of customer service experience. Gillian will lead the team in North Scotland, ensuring the business continues to prioritise outstanding quality and service for customers. 

Gillian’s passion for construction and customer service has seen her become a well-known name within the home builder’s offices – and with new home owners across the country.

Commenting on her new role, Gillian said:

“I am delighted to join Persimmon North Scotland and I’m looking forward to working with the team to ensure that customer service remains at the heart of what we do.

"Purchasing a new home is a significant commitment, so it is crucial that we offer our customers excellent service from the time they choose their new home to moving day and beyond."

James MacKay, Managing Director of North Scotland said:

“Gillian’s skills and experience will be a real asset to Persimmon North Scotland and I’m delighted to welcome her to the team.

“Providing an outstanding customer experience is central to our business and this appointment will strengthen our Customer Care team, ensuring we continue to deliver the highest standards for all our home-buyers.”

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Supporting your communities

At Persimmon we're proud to support our local communities. Our Community Champions programme was established in 2015 and has already donated more than £3 million to over 3,500 good causes across Great Britain. We also have a programme of community events taking place as part of our partnership with Team GB for the 2024 Paris Olympics, along with other great initiatives. 


Our hugely successful Community Champions programme has already donated more than £1 million to good causes in England, Wales and Scotland. Whilst the programme is running, each of our regional offices makes a donation of up to £6,000 every quarter to local organisations.

We're proud to be one of Team GB's official partners for Paris 2024. In the lead up to the Olympics we'll be posting lots of exciting content in partnership with Team GB, from athlete appearances to competitions and challenges.

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