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Persimmon Homes

Couple complete on dream home at amid COVID crisis

18 May 2020

A couple are enjoying the first days in their new home and respite from their key worker roles thanks to the efforts of the Persimmon Homes South West sales team.

George Coombes and Nathan Cruise had exchanged contracts on their three-bedroom home at Hartnells Farm, near Taunton, and were waiting for the day of their move to be confirmed and the final legal processes to be completed, when the Covid-19 lockdown was imposed.

George, 22, a trading manager at Sainsbury’s, said: “The house was ready to move in to and we were waiting for our completion date and our hearts did sink when the lockdown was announced. We were disappointed as we were all ready and raring to go.”

“We thought it would mean we would have to wait months, possibly until after the summer, before we would be able to move in – but Persimmon were great at communicating with us about the next steps. They re-assured us straight away and were clear they were aiming to get us in as soon as possible.”

Alex Chilcott, field sales manager for Persimmon Homes South West, said: “As George and Nathan were so close to completing on their property, we only had a few administrative matters outstanding when lockdown was imposed, and although our whole team was working from home, we undertook all the sign offs as quickly and efficiently as we could.”

“We were committed to getting them in their first home without delay, but at the same time respecting the restrictions in place due to the lockdown.”

George added: “Obviously the completion process was not as we expected and we didn’t know whether to be nervous or excited on the day!”

“Our home demonstration was done over the phone, with our sales advisor. She explained all parts of our new home to us which took around 30-40 minutes and we knew we were able to contact her, if we had any issues once completing on our home.”

“Site had put a welcome hamper into our kitchen and had left the handover paperwork on the kitchen worktops - so it was a truly contactless process.”

“Nathan is a retail assistant at Sainsbury’s and luckily we were both able to get some time away from work despite it being super busy with the lockdown, and the ease and helpfulness of Persimmon having everything all ready to handover to us - it made the process seamless and enjoyable.”

He added: “Luckily being first time buyers with Persimmon, we had sourced our furniture from several different companies - to which they delivered a contactless service to the front door of our home.”

“We then built and placed our furniture around the house ourselves. As it's a new home, we didn't need to complete any works to be able to move in - which we found a superb help!”

Nathan said: “We decided on The Hanbury as the house has a fantastic, open feel to it. There’s a perfect size kitchen-diner, with a fab large living room. Then with the great proportion of the bedrooms, including an en-suite, it was the ideal future home for us.”

“The choice of finishing touches which Persimmon offers is so vast. In the kitchen we went for the quartz worktops/splashback, and then upgraded the cabinets. With our oven/ hob and hood set from Electrolux it's brought a real feel of modern slickness, and in finishing the kitchen we went with the steel task lighting set underneath our cupboards.”

“We also went for brushed chrome sockets throughout our home and opted for the vinyl flooring throughout - allowing for easy cleaning and making each room look fresh and welcoming. ”

“Hartnells Farm is located in a prime, easy location close to Taunton. Plus, with the easy links to the M5, and being able to access cities like Bristol and Exeter within the hour, it allows for easy traveling. And there are plenty of walks around the area, including stunning countryside, which we've already enjoyed many times.”

Nathan concluded: “Now we are in our new home, we are really happy with the finishing touches and the general quality of our new build house - and are working hard just to get the final touches to our property all wrapped up soon before we can relax for good!”

Alex said: “We were delighted George and Nathan are so happy in their first home and that we were able to get them moving despite the circumstances.”

“Hartnells Farm has proved very popular and the Persimmon team is looking forward to welcoming new customers to our all showhomes as our sales offices open up again under restrictions to keep our customers and our staff safe and protected.”

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