*We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies.
More info
Persimmon Homes

Persimmon Homes strengthens team with new customer care director

01 July 2021

Persimmon Homes has appointed a new customer care director as the company looks to enhance its focus on customers and demonstrate its determination to consistently deliver five-star homes.

Sonia Da Costa brings a wealth of experience to the business having worked in customer service roles for more than 20 years.

The newly created role covers all of Persimmon’s 31 regions across England, Scotland, and Wales, making sure customers receive exceptional service and relevant communications before, during and after they’ve moved in.

Sonia, who will be looking to utilise her extensive industry knowledge, says she’s looking forward to the challenge.

She said: “It’s a very exciting time for me personally and I’m really enjoying the role so far.

“I believe keeping customers fully informed throughout the homebuying process is key to making the whole experience as simple as possible.

“From the moment someone reserves a new Persimmon home, I want the experience to be easy and informative each step of the way.”

All Persimmon homes are protected by a 10-year structural warranty and a two-year fixtures and fittings warranty as standard.

Sonia added: “I want our teams to take care of every customer, not just when it comes buying but also after they’ve moved in.

“All of our employees are trained to provide a high level of customer service and to deliver our comprehensive pre-move and after-sales pledge.”

Dean Finch, group chief executive, said: “I want Persimmon to become known for both outstanding service as well as outstanding value, consistently delivering five-star homes.

“Sonia’s appointment is an important step in achieving that by enhancing our customer care before, during and after a purchase.

“I would like to take this opportunity to welcome Sonia to Persimmon and wish her every success in her new role.”

Finishing Touches

Create a look that's as individual as you are. Add the finishing touches to your Persimmon home.

Supporting your communities

Our Community Champions programme was established in 2015 and has already donated more than £3 million to over 3,500 good causes across Great Britain. Every month whilst the programme is running, our 32 regional businesses together give away 64 donations of up to £1,000 each. It's easy to apply for your local good cause.

Annotation 2020 09 03 113957

Persimmon Homes is delighted to be joining forces with Team GB: the Great Britain and Northern Ireland Olympic Team run by the British Olympic Association, to give away an amazing £1 million to support children across England, Wales and Scotland.

Annotation 2020 09 03 114032

Our hugely successful Community Champions programme has already donated more than £1 million to good causes in England, Wales and Scotland. Every month we give away 60 donations of up to £1,000 each to local groups and charities.

Showcase your style

Why not share your own photos on Instagram using #lovemypersimmonhome for a chance to win a £100 Next voucher. Visit our Facebook page for terms and conditions.

#lovemypersimmonhome